Change Absher Mobile Number (Even Without Old SIM) + Reset

Lost your old number? Open the Absher app, and before you log in tap More > Digital Identity Management > Change Mobile Number, then finish the biometric check with your phone camera. You can also do it in the Nafath app (Settings > Update mobile number for digital identity) or at an Absher self-service kiosk. The new SIM must be active and registered under your Iqama, or under a first-degree relative’s ID.

Last checked: November 2026.

Your Absher mobile number matters a lot. Absher, Nafath, Qiwa, GOSI and many bank and government logins send their one-time codes (OTP) to it. If that SIM is lost or switched off after a long vacation, you are locked out until you change it.

Before you start

• Put the new SIM in your phone and make sure it has signal. Absher says the new number must be active and available during the change.
• The new number must be registered under your Iqama (or a first-degree relative’s ID). Not sure? Check which numbers are on your Iqama with CST: see how to check SIMs registered on your Iqama.
• Use a phone with good front and back cameras. The app methods use your face or fingerprints, taken with the phone camera.
• Use only the official absher.sa website and the official Absher and Nafath apps. Never share your password or codes.

All the ways to change your Absher number

Method 1: Absher app (no login, no old SIM)

Absher confirmed this route on its official X account: you can update your number in the Absher app without logging in.

1. Open the Absher Individuals app (do not log in).
2. Tap More.
3. Choose Digital Identity Management.
4. Tap Change Mobile Number.
5. Enter your Iqama details and the new mobile number, as the app asks.
6. Complete the biometric check with your phone camera.
7. When it succeeds, log in with your usual password. Codes now go to the new number.

Method 2: Nafath app

SDAIA’s Nafath user guide describes a service that changes the number on your Absher digital identity without visiting a kiosk:

1. Open the Nafath app and tap Settings.
2. In the Absher self-service list, choose Update mobile number for digital identity (Absher).
3. Enter your Iqama number and your Absher password.
4. Enter the new mobile number.
5. Type the verification code sent to the new number.
6. Do the fingerprint scan: put your left hand flat on a still surface and point the back camera at it so all four fingers (not the thumb) are inside the frame.
7. Wait for the check. A message confirms that your Absher number has changed.

This method needs your Absher password. If you have also forgotten the password, use Method 1, a kiosk, or an officer. More Nafath help is in our Nafath app guide.

Method 3: Kiosk or activation officer

Absher’s “Digital Identity Management and Activation Channels” page lists:

• Self-service kiosks across Saudi Arabia: choose Digital ID Management, then Change mobile number (also activate your account or reset your password).
• Activation officers at General Directorate of Passports (Jawazat) and Civil Affairs offices: they check your identity and can change your mobile number, reset your password or activate your account.

Saudi bank branches are listed for activating a digital ID only, not for changing the number.

Method 4: Old number still works

If you can still log in and just want a new number, Absher says you can use the Change Mobile Number option on absher.sa (or the app). Log in, open your account or user settings, choose the mobile number option and follow the steps.

Forgot your Absher password?

You need your registered mobile number for this, so fix the number first if it changed.

1. Open the Absher Reset Password page (on the login screen, tap Forgot Password?).
2. Enter your Iqama number, your mobile number registered in Absher, and the image code. Click Next.
3. Choose your secret question and type the answer.
4. Enter the verification code sent to your registered mobile.
5. Type the new password twice and confirm.

Absher’s password rules: at least 8 characters, with an uppercase letter, a lowercase letter and a number. It must not be the same as your current password.

Forgot your Absher username?

You don’t need it. The Absher login box accepts your username or ID number, so log in with your Iqama number and password instead. Absher also says a username cannot be changed after registration.

Common problems and fixes

Still stuck? Absher’s support number is 920020405.

FAQs

Can I change my Absher number without the old SIM?

Yes. Use the Absher app before logging in (More > Digital Identity Management > Change Mobile Number), the Nafath app, a kiosk, or an activation officer.

Is there a fee to change the Absher mobile number?

None of the official Absher or Nafath pages we checked mention a fee for this.

Can I use my wife’s or brother’s number?

Absher says the number must be registered under your ID or a first-degree relative’s ID. Using someone else’s number is risky: every code for your account will go to them.

Will Nafath and Qiwa use my new number?

Nafath and Qiwa codes follow your Absher digital identity, so they should use the new number once the change is done.

How do I change my password if I can still log in?

Use Reset Password from the Absher login page. It sends a code to your registered number, so keep that SIM handy.

Do I need to register on Absher again with the new number?

No. You keep the same account. Only the number changes. New to Absher? See Register Absher account and our Absher complete guide.

Sources: Absher – Digital Identity Management and Activation Channels; Absher – Awareness: how to change your password and phone number; Absher – Reset Password page; Absher Business – FAQs (password reset steps, login with username or ID); Absher on X – reply on changing the mobile number without login (Jan 2025); SDAIA – Nafath user guide: update mobile number for digital identity (PDF, Arabic); Ajel – Absher app outlines steps to change mobile number. App screens change from time to time; follow what the official app shows.