Nafath App Registration, Login & Reset Guide (2026)

Short answer: you don’t create a new Nafath account. Download the official Nafath app, log in with your Iqama number and your Absher password, type the SMS code, create a 6-digit PIN, and finish the face scan. After that you approve logins to Qiwa, Absher and other platforms by tapping the matching number in the app.

Last checked: November 2026.

What Nafath is (and why you need it)

Nafath (نفاذ) is the national single sign-on system run by the National Information Center at SDAIA. Qiwa, Absher and many other government and private platforms ask Nafath to confirm that you are really the owner of your Iqama.

Nafath does not issue visas or documents. It only proves who you are. The official user guide says your digital identity is “issued and activated by Absher”, so an active Absher account comes first. The service is free.

	Absher	Nafath
Run by	Ministry of Interior	National Information Center (SDAIA)
What it does	Iqama, visas, family, traffic services	Confirms your identity for other platforms
Login	Iqama number + password + SMS code	Same Iqama number and Absher password, then a 6-digit PIN

No Absher account yet? Start with our guide to registering on Absher.

Before you start

Your Iqama number (10 digits)
Your Absher password
The mobile number registered on your Absher account, with the SIM in your phone (the code is sent there)
A phone with a working camera and good light

Download Nafath only from the official stores. The national portal links the App Store, Google Play and Huawei AppGallery versions from its Nafath service page.

How to set up (activate) the Nafath app

These steps follow the official Nafath app user guide:

Open the Nafath app and tap Login.
Enter your Iqama number and the password of your Absher account.
A verification code (OTP) is sent to the mobile number on your Absher account. Enter it.
Create your personal code (PIN) – 6 digits. Don’t use your birth year or 123456.
Enter the same PIN again to confirm it.
Follow the on-screen instructions for the face capture: whole face inside the frame, good lighting, nothing else in the picture. Press Capture when the button turns green.
You will see a message that the app has been linked to your device. You’re done.

My Absher account is not activated – can Nafath do it?

Yes. Absher’s own page says you can activate your Absher digital identity from inside the Nafath app, without visiting a kiosk:

Open Nafath and tap Settings.
Under the Absher self-service options, choose Activate Your National Digital Identity (Absher).
Enter your Iqama number and Absher password.
Enter the code sent to your mobile.
Answer the verification question.
Do the fingerprint scan: place your left hand flat on a table and point the phone’s rear camera at your four fingers (not the thumb). The picture is taken automatically.
Wait for the message that your Absher account is activated.

How to log in to a website with Nafath

This is the same on Qiwa, Absher and other platforms:

On the website or app, choose Log in with Nafath (sometimes called national unified sign-on).
Enter your Iqama number.
The website shows a number on screen. Remember it.
Open the Nafath app. Tap Accept on the request.
The app shows three numbers. Tap the one that matches the website.
Enter your 6-digit PIN. Some requests also ask for a face or fingerprint capture.
When you see “request has been accepted”, go back to the website. You are logged in.

Important: you have 60 seconds to accept a request. If you are too slow, start the login again on the website to get a new request.

Need the Qiwa steps in detail? See our Qiwa login with Nafath guide.

Changed your mobile number?

The OTP always goes to the number on your Absher account. To change it from the Nafath app:

Open Nafath, tap Settings.
Choose Update Your Digital Identity Number (Absher).
Enter your Iqama number and Absher password.
Enter the new mobile number, then the code sent to that new number.
Complete the fingerprint scan.
The app confirms the update and says to check again after 10 minutes.

If the in-app option fails, the same services are offered at Absher self-service kiosks. For SIM questions (which number is yours, how to check it), see our Saudi SIM codes guide.

New phone? Moving Nafath to another device

SDAIA’s FAQ says the app can only be active on one device at a time, and that you can move it to another device. The usual way:

On the old phone, sign out of Nafath.
On the new phone, install Nafath and log in with your Iqama number and Absher password, then the SMS code, new PIN and face scan.

Lost or broken phone? You can’t sign out from it. Try logging in on the new phone; if it refuses, contact Nafath support (numbers below).

Forgot your password or PIN?

Password: your Nafath password is your Absher password. The official guide says to reset it through the Absher platform. After resetting, use the new password in Nafath.
PIN: the official guide does not show a separate “forgot PIN” screen. Creating a PIN is part of logging in to the app, so logging in again on your device should let you set a new one. If not, contact support.

Common problems and fixes

Problem	What to do
”Username or password is incorrect”	Username is your Iqama number. Password is your Absher password. Reset it on Absher if you forgot it.
No SMS code	The code goes to your Absher mobile number. Make sure that SIM is in your phone and has signal. Update the number if it changed.
”Sorry, we can’t send the request at this time”	Refresh the website page and try again.
Request timed out	You must accept within 60 seconds. Start a new login on the website.
”Incorrect request number”	You tapped the wrong number. Go back to the website and send a new request.
Wrong PIN	Re-enter the 6-digit PIN you created when you set up the app.
Face scan keeps failing	Clean the camera, use bright even light, keep your full face in the frame, remove sunglasses or cap.
No request appears in the app	Open the Nafath app yourself instead of waiting for the notification. Check you typed the right Iqama number. Make sure Nafath is active on this phone.
Internet error	Check Wi-Fi or mobile data, then try again.

Safety tip: never accept a Nafath request you did not start yourself, and never share your PIN or SMS code. Treat every request like your signature.

Nafath customer support

According to the official Nafath help page:

Phone: 8001221111 (toll-free)
Email: [email protected]
X (Twitter): @NIC_Care

Support takes reports 24/7. The page says issues are processed within 15 working days. For problems inside a platform (for example, a Qiwa contract), contact that platform instead.

FAQs

Do I need to register separately on Nafath?

No. Nafath uses your Absher login. If your Absher account is active, just log in to the Nafath app with your Iqama number and Absher password.

Is the Nafath app free?

Yes. The national portal lists the service as free.

Can I use Nafath on two phones?

No. It can be active on only one device at a time. Sign out on the old phone before using it on a new one.

Where do I see the number to tap?

On the website you are logging in to. The Nafath app shows three choices; pick the one that matches the website.

My Absher account is inactive. Do I have to go to a kiosk?

Not always. You can try Settings > Activate Your National Digital Identity (Absher) in the Nafath app, which uses a fingerprint scan with your phone camera.

Can I log in to Nafath on someone else’s phone?

Don’t. The app links your digital identity to the device you set it up on. Use only your own phone.

Sources: Nafath app user manual (iam.gov.sa); Nafath platform user guide with error messages (sdaia.gov.sa); National Portal – Nafath service (my.gov.sa); Absher – activate digital identity through Nafath; Nafath help and support (iam.gov.sa); SDAIA Nafath FAQ (sdaia.gov.sa).

App screens change from time to time. If a step looks different, follow what the official Nafath app shows.

Nafath App: Register, Activate, Log In, New Phone & Reset