Salary Not Received or Not in Mudad? What to Do and How to Complain

Mudad is the platform where your employer reports your salary under the Wage Protection System (WPS). As a worker you cannot file a complaint in Mudad. If your salary has not arrived, check your bank, reply honestly to any Mudad justification SMS, and file a complaint with HRSD through Friendly Settlement or the labour violation report.

Last checked: November 2026.

What Mudad is (and what it is not)

• WPS (Wage Protection System) is a Ministry of Human Resources and Social Development (HRSD) program, launched in 2013, that tracks whether private-sector companies pay wages on time and in the agreed amount. It covers Saudis and expatriates.
• Mudad (mudad.com.sa) is the official platform for it. HRSD says companies can now upload wage protection files only through Mudad’s compliance system.
• Every month the employer uploads a sealed wage file. The system matches it with social insurance (GOSI) records and updates the company’s compliance rate.
• When the file shows a problem with your wage (late, missing or lower), the employer can send a justification. That justification is sent to you to accept or reject.

What Mudad’s employee page does not describe: a salary history screen or a complaint form for workers. So “not showing in Mudad” is something you usually cannot see yourself. Your bank statement is your proof.

Step 1: Check whether the salary was actually paid

1. Check your bank app or statement for the salary credit. WPS salaries are paid by bank transfer.
2. Compare the amount with your contract (basic + housing + other allowances). Download your contract from Qiwa if you don’t have it: download Qiwa contract online.
3. Ask your employer in writing (WhatsApp or email) when the salary will be paid. Keep screenshots.
4. If your employer says “it was sent,” ask for the transfer date and reference, then ask your bank.

Step 2: Answer the Mudad justification (if you get one)

If your employer gives a reason for a salary violation, Mudad says the process works like this:

1. You receive an SMS on the mobile number registered in Absher.
2. Open the link and register, choosing to log in as an employee.
3. Select the company and read the justification it sent.
4. Accept or reject it within 3 days.
5. Your answer is applied to the company’s compliance rate automatically.

Important: Accept only if the reason is true (for example, you really were on unpaid leave that month). If the company says it paid you but it did not, reject it. HRSD’s expatriate services guide describes this “Yes or No” step as the way to find the real reason for non-payment or a deduction.

Mudad support: 920010104, [email protected] (hours listed by HRSD: 8 AM–8 PM).

Step 3: Complain to HRSD

Mudad flags the problem, but your claim goes to HRSD. There are two official routes, and you can use both.

A) Friendly Settlement (to get your money)

1. Log in to the HRSD labour e-services portal (es.hrsd.gov.sa).
2. File an amicable settlement case against your employer. Choose the settlement office in the city where you last worked.
3. Attach your contract (or any proof of the work relationship) and proof of non-payment, such as bank statements and messages.
4. Note your case number. Updates come by SMS.

HRSD’s rules: the service is free; it is available in Arabic, English and Urdu; you must file within 12 months; there is about one week for direct negotiation, then settlement sessions; if there is no settlement, the case goes to the Labour Court within 21 working days of the first session. Domestic workers use a different process.

B) Report a labour violation (to trigger inspection)

1. Download the HRSD app (or use Tawakkalna).
2. Log in and open Reporting Violations of Labor Regulations.
3. Choose the report type, fill the form with the company details and location, and attach a copy of the violation if you have one.
4. Track the status in the app.

This report is free. It does not by itself put the money in your account, so also file Friendly Settlement if you want your wages.

C) Najiz enforcement (if your contract is certified)

If your contract on Qiwa is a certified (documented) contract under the “enforceable instrument” initiative, HRSD’s guideline says you can file an enforcement request on Najiz:

• after 30 days from the due date if none of the wage was paid, or
• after 90 days if only part was paid.

The wage is checked electronically against WPS data from Mudad, and the employer has 5 days to object or pay. The rollout dates and details are in our salary not paid complaint guide.

Common problems and fixes

FAQ

Can I file a salary complaint in Mudad?

No. Mudad lets workers accept or reject an employer’s justification. Complaints go to HRSD (Friendly Settlement, or the labour violation report).

How do I know if my employer uploaded my salary to Mudad?

Mudad’s employee page does not describe a salary history screen for workers. Your bank statement is the reliable check. If a Mudad justification SMS arrives, that also tells you the system flagged your wage.

Should I accept my employer’s justification?

Only if it is true. Rejecting a false justification counts against the company’s compliance rate.

How long do I have to complain?

HRSD says a Friendly Settlement claim must be filed within 12 months.

What number do I call?

HRSD: 19911. Mudad: 920010104.

Is there a fee?

No. Friendly Settlement and the violation report are both free.

Sources: Mudad, For employees and Wage Protection Program; HRSD, Uploading the Wage Protection file; HRSD, Friendly Settlement for Labor Disputes; HRSD, Reporting Violations of Labor Regulations; HRSD, Documented contract as an enforceable instrument guideline (PDF); HRSD, Guide to Services Provided for Expatriates 2024 (PDF).