Jawazat Call Center 992 — 24/7 Phone Support for Passport, Iqama & Visa Inquiries

Source: @AljawazatKSA — Original tweet

On 4 September 2026, Saudi Passports (@AljawazatKSA) confirmed its unified call center (992) is available around the clock to receive and answer your inquiries.

“The unified call center 992 is at your service around the clock, to receive your inquiries and answer them.” — @AljawazatKSA

For Indian expats, this is the missing piece between “I can’t find the answer on Absher” and “I need to take a half-day off to visit the passport office.” 992 is the direct phone line to Jawazat — staffed by real people who handle passport, iqama, and visa queries.

When to Call 992 vs. Using Absher

The call center complements — not replaces — the digital services. Think of Absher + 992 as your two channels: Absher for self-service, 992 when the system can’t handle your specific case.

What You Can Ask About

Jawazat call center 992 handles:

• Passport services — renewal, lost/stolen, data correction, emergency certificates
• Iqama — issuance, renewal, sponsorship transfer, cancellation
• Visas — exit/re-entry, final exit, extension,-dependent visas
• Appointments — if online booking is full or broken
• Fine disputes — if a Jawazat fee looks wrong
• Document attestation — general MOFA inquiries (redirected to the right department)

How It Works — What to Expect

1. Dial 992 from any phone in Saudi Arabia. No area code, no international dialing needed.
2. The unified system routes you to the right department based on your Iqama/National ID number.
3. Agents speak Arabic and English. Have your Iqama or passport number ready — they’ll ask for it first.
4. Average wait time is 5–15 minutes during business hours; 24/7 coverage means off-hours calls connect faster.
5. For complex cases, they may open a ticket number and have you follow up via Absher or a return call.

Pro Tips for Calling 992

• Call from a Saudi number — they’ll call you back on the same line if they need to escalate.
• Use the Absher app while on hold — many issues resolve themselves in real-time; you might not need the call at all.
• Ask for the case/ticket number if they promise a follow-up — without it, you’re in the dark.
• Peak hours (7–9 AM, 12–2 PM, 5–7 PM Saudi time) see longer queues. Off-hours (after 10 PM, before 6 AM) or early morning (5–6 AM) connect fastest.

⚠️ Not Emergency Services

992 is not for emergencies. For urgent medical, fire, or police needs, dial 997 (emergency) or 999 (police). Use 992 for administrative passport and visa inquiries only.

Related Guides

• Jawazat Tawasul Service on Absher — Solve Passport & Iqama Issues Without a Physical Visit — the digital escalation path
• Check Iqama Expiry Date — Absher Step-by-Step
• Exit Re-Entry Visa Timing Rules